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ABOUT

Founded in 2011, Toronto - Canada, The Global COPE (TGC) is a business consulting practice in the domain of customer experience (CX)

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Digital Transformation is about CX. TGC focuses on CX across digital channels

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TGC offers CX strategy solutions, talent coaching and innovative workshops which inject growth, enable employees engagement and support the digital transformation within the organization

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Adham A. A. Bahgat
Founder and Subject Matter Expert

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Adham has over 25 years’ experience in designing and delivering Customer Experience Strategies across organizations’ delivery channels through collaborating with its leaders, managers and frontliners to align the organization with the new strategic digital direction

 

For over 10 top listed clients across MENA, Adham has designed winning CX strategies, defined the desired customer journey, its respective business capabilities and roadmap design across assisted digital channels such as contact center,  self-assisted such as interactive voice response and physical channels such as sales branches

 

In 1995, he started his career as a digital assistant for an innovative financial institution. He walked up the ladder to head of a full fledged direct banking center.

In 2000, he joined Andersen and 2 years later Ernst & Young as Senior Manager responsible for the CRM consulting practice across the MENA region. One of his latest work was co-founding and managing CariZMa, in 2003, a leading business consulting and training company based in Dubai-UAE

 

Adham holds BS in statistics from Cairo university in Egypt. He is an MBA candidate for Washington International University and has excellent command of English, French and Spanish

I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.

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